Frequently Asked Questions
Everything you need to know about styling your space with Tacit Collective.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. Large furniture pieces or fragile items may require specialized white-glove delivery which can take 2-3 weeks.
Do you offer international shipping?
Yes, Tacit Collective ships to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, you can return items in their original packaging within 30 days of delivery. Please note that custom-made items and final sale products are non-returnable.
How do I care for my Tacit Collective textiles and furniture?
Each product comes with a specific care label. Generally, we recommend spot cleaning for upholstery and professional cleaning for our hand-woven rugs to maintain their longevity and texture.
Are your products sustainably sourced?
Sustainability is at our core. We partner with ethical artisans and manufacturers who prioritize renewable materials, non-toxic dyes, and fair labor practices to ensure your home is as kind to the planet as it is beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger interior investments.